COVID-19 Update and Your Questions Answered
Aventis Systems is closely monitoring the situation with COVID-19 and relying on resources from the Center for Disease Control, World Health Organization, and our state and local governments. That being said,
we are still fully operational, and we have taken the necessary steps to ensure our employees are safe and healthy. Our number one priority during this trying time is to ensure our staff and customers are aware of how we are handling our business. Please see the below Q&A for answers to common questions.
Have business hours changed? No, our business hours have been unaffected and still remain at 8 am - 8 pm.
How has your team been affected? At Aventis Systems, our employees' well-being is always a top concern, and all staff is functioning as usual. As a leading technology company, we can allow our non-essential staff including our sales, support, marketing and eCommerce departments to work remotely. All of our operations and logistics staff are still on-site to build and ship orders in a timely manner.
How long will it take to receive my order? Aventis Systems has experienced minimal delays in order processing, building and shipping. Our average build time is 3-5 days but may face a slight increase due to demand. We do offer a $99 rush build option to move your item in front of the queue if you need your item sooner. Depending on where you are located, we have been seeing items being delivered 2-3 weeks after the initial purchase. Compared to much larger enterprise manufacturers that are facing over a month turn-around time.
What is the situation with your current stock? We carry most of our supply chain in-house and currently have plenty of stock to meet demands for servers, components, storage, refurbished laptops, and refurbished/new desktops and workstations. We are facing limited inventory on Brand-New laptops and monitors, but expect to be fully replenished by the end of March.
I need to get my businesses employees set up to work from home, can you help? Absolutely! One of our recent clients, Focus of Georgia, just mentioned how thrilled they were to partner with us as their technology provider. Their staff can now work from home, or wherever they are, with all the conveniences of being in an office and it's been a great success. Please give us a call at 1.855.AVENTIS (283.6847) and select option 1 or email us at Sales@AventisSystems.com to find out more.
Is it possible to pick up my order? Yes, we understand the majority of orders placed during this time are needed as soon as possible. If you are local in Atlanta and able to pick up your order at our warehouse location at 189 Cobb Parkway North Suite B7, Marietta GA 30062, you are more than welcome to do so. If working with a representative, please let them know you would like to pick up your order prior to completing the purchase. When ordering online, please add a note or call us at 1.855.AVENTIS (283.6847) option #1 to let us know this will be for pickup.
If you have any additional questions please email Sales@AventisSystems.com or call us at 1.855.AVENTIS (283.6847) and select option number 1.
We value your business and look forward to helping you “Get IT Done” during this hectic time.