Deployment Support Request

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SHIPPING INFORMATION: We understand the importance of getting your order delivered in a timely manner. Please see below for shipping details. Do not hesitate to contact us by phone at 1.855.AVENTIS (283.6847) or by email to support@aventissystems.com.

Shipping Destinations: Aventis Systems currently ships online orders to all states within the United States, Puerto Rico, Canada, United Kingdom, Netherlands, Germany, and Australia. Please contact us for questions regarding international orders.

Domestic Shipping Methods: Aventis Systems provides free shipping via FedEx Ground for all website orders shipped within the United States. Smaller items, such as memory, may ship via USPS. FedEx Air Service and USPS are also available for an additional fee. Specific expedited shipping rates for your order are provided at checkout.

International Shipping Methods: Additional shipping fees apply to all website orders shipped to Puerto Rico, Canada, United Kingdom, Netherlands, Germany, and Australia. Specific rates for International Ground and Air Service are provided at checkout.

Return Policy: We strive to complete each order with speed and accuracy. In the event that you have an issue with your purchase from Aventis Systems, Inc., please read our return policy and do not hesitate to contact us.

You may only require simple instructions to correct a problem with your product. Please contact our Technical Support department toll-free at 1.855.AVENTIS (283.6847) to troubleshoot the issue. If the problem cannot be resolved through troubleshooting, your product will be repaired or replaced by Aventis Systems, Inc. under terms described in the Warranty Agreement.

Please follow the steps below for all returns and repairs:

• Contact Aventis Systems, Inc. by phone at 1.855.AVENTIS (283.6847) or email helpdesk@aventissystems.com to troubleshoot the issue.
• If the issue cannot be resolved via troubleshooting, you will be provided an RMA number and instructions for return.
• Submit the RMA Request form. and include a printed copy in the shipment with the exchanged product.
• Aventis Systems, Inc. offers cross-shipping options for domestic customers; valid form of payment information is required to be on file. Please be advised that the exchanged product must be returned within 30 days with the completed RMA form to avoid being charged in full for that item.
• We do not offer the cross-shipping option for international customers. International customers must pay for their own return shipping.

Purchases may only be returned for refund within 30 days of the purchase date. The buyer must pay a 15% restocking fee and all shipping costs associated with returning the equipment.

Purchases may be cancelled within 1 business day of the purchase date. The buyer must pay a 15% restocking fee due to order fulfillment process.

All software purchases are final.

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