ADDITIONAL TERMS AND CONDITIONS
The Standard Warranty Agreement (Warranty) applies to all products purchased
from Aventis Systems, Inc. (ASI) unless the products are sold with separate
ASI warrants that products sold are free from functional defects, for the
respective warranty period listed above commencing on the date of your
purchase. For deprecated products ASI no longer carries, the balance of the
warranty term may be dismissed.
Using the Warranty
Failed or defective products under warranty are eligible for repair through
ASI. At its discretion, ASI may:
- Provide replacement parts necessary to repair the product.
- Repair the product.
- Replace the product with a comparable or superior one.
- Provide store credit for the invoice amount, less shipping and handling.
Any systems or components that are returned to ASI under the warranty terms
may be tested for quality assurance. In the event that the systems or
components are found defect-free, ASI reserves the right to recover shipping
To facilitate part replacement, ASI requires customer assistance to diagnose
issues or faults with the product and follow ASI's warranty process.
Customers should call or email the technical support line to establish an
RMA ticket prior to returning any items. Warranty services must be
completed by ASI. ASI will not reimburse for service performed by others or
for customer expenses associated with the troubleshooting or replacement
process. In the continental U.S., ASI is responsible for all shipping costs associated with warranty returns. Outside the continental U.S., ASI is responsible for shipping replacement parts to the customer and the customer is responsible for shipping faulty parts back to ASI.
Customers should ship the defective part / unit to ASI [ 189 Cobb Parkway
North, Suite B7, Marietta GA 30062 ] with the completed RMA form that
includes an ASI authorized RMA number provided by the technical support
In the event that ASI provides customers with systems or components as part
of the RMA process, the customer has 30 days to return faulty systems or
components without being charged.
The warranty does not cover the following: Force Majeure events, minor
aesthetic imperfections that do not alter functionality, misuse, software
corruption, malware, data loss, and other software-related issues or issues
with equipment other than the sold products. ASI strongly recommends
customers follow a responsible regimen of backing up their data and maintain
a backup for systems sent in for warranty repair.
Aventis Systems is not affiliated, endorsed, or sponsored by Dell, HP,
Cisco, or any other Company whose products are sold by ASI.
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