Return Policy

We strive to complete each order with speed and accuracy. In the event that you have an issue with your purchase from Aventis Systems, Inc., please read our return policy and do not hesitate to contact us.

You may only require simple instructions to correct a problem with your product. Please contact our Technical Support department toll-free at 1.855.AVENTIS (283.6847) to troubleshoot the issue. If the problem cannot be resolved through troubleshooting, your product will be repaired or replaced by Aventis Systems, Inc. under terms described in the Warranty Agreement.

Please follow the steps below for all returns and repairs:

• Contact Aventis Systems, Inc. by phone at 1.855.AVENTIS (283.6847) or email helpdesk@aventissystems.com to troubleshoot the issue.
• If the issue cannot be resolved via troubleshooting, you will be provided an RMA number and instructions for return.
• Submit the RMA Request form. and include a printed copy in the shipment with the exchanged product.
• Aventis Systems, Inc. offers cross-shipping options for domestic customers; valid form of payment information is required to be on file. Please be advised that the exchanged product must be returned within 30 days with the completed RMA form to avoid being charged in full for that item.
• We do not offer the cross-shipping option for international customers. International customers must pay for their own return shipping

Purchases may only be returned for refund within 30 days of the purchase date. The buyer must pay a 15% restocking fee and all shipping costs associated with returning the equipment.

Purchases may be cancelled within 1 business day of the purchase date. The buyer must pay a 15% restocking fee due to order fulfillment process.

All software purchases are final.

Advanced Exchange Policy

Standard exchange requires the returned defective part be received, before the replacement part is shipped. For those customers requiring accelerated parts replacement, Aventis Systems, Inc. is pleased to offer our customers an advanced exchange option as described below: .

• A replacement part will be shipped prior to returning the defective part.
• A refundable deposit is required with the advanced exchange option.
• A shipping label will be included with replacement orders. The defective part should be returned using the shipping label provided.
• A full refund will be issued once the defective part has been returned.
• To be eligible for refund, all defective items must be returned within 30 days.
• Shipping charges are non-refundable.

The Aventis Express warranty is also available for purchase to bypass this process and receive free overnight shipping on all replacement part shipments. For more information on adding Aventis Express warranty coverage to products previously purchased from Aventis Systems, contact your Account Manager at 1.855.AVENTIS (283.6847) or sales@aventissystems.com.

RMA Request Form

If you have received an RMA number and are ready to process your RMA, please complete the RMA Request form. < Return to Client Services Index