Return Policy

We strive to complete each order with speed and accuracy. In the event that you have an issue with your purchase from Aventis Systems, Inc., please read our return policy and do not hesitate to contact us.

You may only require simple instructions to correct a problem with your product. Please contact our Technical Support department toll-free at 1.855.AVENTIS (283.6847) to troubleshoot the issue. If the problem cannot be resolved through troubleshooting, your product will be repaired or replaced by Aventis Systems, Inc. under terms described in the Warranty Agreement.

Please follow the steps below for all returns and repairs:

• Contact Aventis Systems, Inc. by phone at 1.855.AVENTIS (283.6847) or email helpdesk@aventissystems.com to troubleshoot the issue.
• If the issue cannot be resolved via troubleshooting, you will be provided an RMA number and instructions for return.
• Submit the RMA Request form. and include a printed copy in the shipment with the exchanged product.
• Aventis Systems, Inc. offers cross-shipping options for domestic customers; valid form of payment information is required to be on file. Please be advised that the exchanged product must be returned within 30 days with the completed RMA form to avoid being charged in full for that item.
• We do not offer the cross-shipping option for international customers. International customers must pay for their own return shipping.

Purchases may only be returned for refund within 30 days of the purchase date. The buyer must pay a 15% restocking fee and all shipping costs associated with returning the equipment.

Purchases may be cancelled within 1 business day of the purchase date. The buyer must pay a 15% restocking fee due to order fulfillment process.

All software purchases are final.