Returns Policy

At Aventis Systems, Inc. we strive to complete each order with speed and accuracy. In the event that you come across an issue with our systems or hardware components, please read the information below and do not hesitate to contact us.

You may only require simple instructions to correct a problem with your product. Contact our technical support department toll-free at 1-866-714-9138 to troubleshoot the issue. If the problem cannot be resolved through troubleshooting, your product will be repaired or replaced by Aventis Systems, Inc. under terms described in the warranty agreement.

Please follow the steps below for all returns and repairs:

• Contact Aventis Systems by phone at 1-866-714-9138 or email support@aventissystems.com to troubleshoot the issue.
  
  
• If the issue cannot be resolved via troubleshooting, you will be provided a RMA form and instructions for return.
  
  
• Complete the RMA form and include in shipment with exchanged product. Aventis Systems will replace the item upon receiving the return.
  
  
• Aventis Systems also offers cross-shipping options for domestic customers credit card information is required. We will ship the new item and include a pre-paid label in the shipment. The exchanged product must be returned within 30 days with the proper RMA form to avoid being charged in full for that item.
  
  
• We do not offer the cross-shipping option for international customers. International customers must pay for their own return shipping.
  
  

Purchases may only be returned within 30 days of the purchase date. The buyer must pay a 15% restocking fee and all shipping costs associated with returning the equipment. All cancelled orders are subject to the 15% restocking fee one business day from the date of purchase due to work invested and parts purchased to fill the order. SOFTWARE CANNOT BE RETURNED FOR REFUND DUE TO LICENSING POLICY. NO RETURNS ON ANY ITEMS ACCEPTED AFTER 30 DAYS FROM THE PURCHASE DATE.