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Aventis Onsite Support Overview

  • All onsite services programs are available in 1, 2, or 3 year Service Level Agreements (SLA), and are available for renewal throughout the contract term.
  • All onsite services programs are available to customers located in the continental United States.
  • Aventis Onsite Support Overview

    Aventis Onsite Support Overview

    • All onsite services programs are available in 1, 2, or 3 year Service Level Agreements (SLA), and are available for renewal throughout the contract term.
    • All onsite services programs are available to customers located in the continental United States.
  • Aventis Onsite Support Gold

    Aventis Onsite Support Gold

    • 12 hour technical phone support, Monday through Friday
    • Next business day onsite support (9AM - 6PM)
  • Aventis Onsite Support Platinum

    Aventis Onsite Support Platinum

    • 24 hour technical phone support, Monday through Sunday
    • Same day 4 hour onsite support
  • Aventis Onsite Support Custom

    Aventis Onsite Support Custom

    • Custom technical phone support options to fit your needs
    • Custom onsite support options to fit your needs
    • Consolidate onsite support for all existing equipment
  • Aventis Onsite Install

    Aventis Onsite Install

    • Small to large scale installations: single server to whole rack deployment
    • OEM certified technicians install your hardware according to your installation requirements
    • Diagnostic and post-installation testing guarantee successful installation

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